Sale terms and conditions
The following general conditions of sale are an integral part of all our contracts for the supply of materials and products, even when orders are taken by telephone, verbally, by fax. e-mail or internet.
Purchase procedures and products
Before proceeding with the transmission of the order form, the customer will be able to identify and correct any errors in data entry. Each order transmitted is a contractual proposal of the customer and therefore will be binding on the supplier to the buyer at the time when confirmation of purchase is sent via email from the site.
The supplier will send the acceptance by email after checking the completeness and correctness of the order. The online sales contract will be considered concluded when the final confirmation email sent by the supplier has reached the e-mail server used by the customer.
The order confirmation email contains a summary of each product ordered with relative price (including all applicable taxes or taxes), and the related payment method and delivery methods chosen during the online purchase process. Before proceeding with the purchase of products, the customer is required to read carefully the General Conditions of Sale and eventually print or store a copy of the same for personal use.
The General Conditions are governed by Legislative Decree 22 May, 1999 n. 185 (hereinafter the "Decree") implementing Directive 1997/7 / EC on the protection of consumers in respect of distance contracts and the Legislative Decree 9 April 2003, n. 70 implementing Directive 2000/31 / EC on certain legal aspects of information society services, with particular reference to e-commerce.
The concluded purchase contract will be filed at the email server of the supplier and the buyer and will be accessible to the supplier's staff who needs to know it in relation to the execution of the contract, to any third parties that the supplier uses for the contract. execution of the contract and to the legitimate recipients according to current legislation. By sending the order confirmation, the customer consents to the use by the telephone provider, the e-mail and other automated call systems without the intervention of an operator in relation to the conclusion and execution of the contract.
The supplier may not process his purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of products. In these cases, we will inform you by e-mail that the contract is not concluded and that the supplier has not followed up his purchase order specifying the reasons.
The supplier reserves the right to confirm or to modify the prices of the products published on its website or in information brochures and advertising material, upon confirmation of the customer's order.
The technical and functional characteristics related to the products published on the website by the supplier may be subject to change. The supplier assumes no responsibility for the veracity and completeness of this information. The images and colors of the products published in the relative product sheets on the website are indicative and not binding.
The size and positioning of the print on the product will be decided by us on the basis of technical specifications, unless otherwise indicated by the customer, so they can not be challenged, extra discounts and / or compensation.
The personalized logos can not be printed on the products unless written graphic confirmation is received. In the event that errors and / or omissions of printing are found, the Customer can not claim anything if it corresponds to and is equal to the approval of the graphic draft or if he has explicitly renounced the vision of the same. The customer can not cancel a custom order during the work, unless written agreement with Patrick S.r.l. or in any case not without having incurred the costs incurred by Patrick S.r.l. until that stage.
The delivery times communicated during the order contract are indicative and not binding for Patrick S.r.l. and therefore can not give rise to termination of the contract, extra discounts and / or compensation.
The goods are entrusted to the carrier intact, complete and in perfect condition and must be received by the customer. Otherwise, the Customer is obliged to challenge the discharge and in writing to the driver any anomaly found. If this is not done it becomes useless to address claims to the Vendor company, which can not do anything to challenge the carrier because it does not have the appropriate documentation provided by the customer.
The sending of orders implies the acknowledgment and acceptance of all the conditions of sale mentioned.
All technical features and published prices are subject to change without notice. The products are not supplied on trial. The customer is responsible for the selection of the ordered products and the compliance and conformity of the specifications indicated by each manufacturer to their needs.
Verification of delivered products
In case of breakage and tampering of the package, the customer must absolutely refuse the goods that will be replaced and returned by the supplier against him, according to the principle satisfied or reimbursed. The goods are shipped insured only if expressly requested by the customer, obviously with a charge of the surcharge related to the service.
It is important that the customer, upon receipt of the goods, verify that:
- the number of packages delivered corresponds to that indicated in the fiscal document that accompanies them;
- the goods correspond to what actually indicated in the tax document;
- the packaging is intact, not damaged or wet or otherwise altered or tampered with, also in the materials / sealing seals (adhesive tape, strapping ...)
Any damage or mismatch in the number of packages as well as any delays in delivery must be immediately notified to the Courier making the delivery by entering the words "withdrawal with reserve for lack and / or damage to n ° ... packages" on a specific tax document and confirmed by e-mail to the supplier, within seven (7) calendar days. Any hidden damage must be reported to the supplier within seven (7) calendar days.
Any notification beyond the aforesaid terms and / or by various means as indicated above will not be taken into consideration.
The Client assumes full responsibility for each statement.
Once the Courier's document has been signed, the customer can not make any objection about the appearance of the goods delivered and the number of packages received.
Unusual use of products
We accept online payments via VISA or MASTERCARD credit card.
In any case, the contract will be considered concluded upon receipt by the customer of the confirmation for acceptance of the supplier, without prejudice to the right of the supplier to demand the payments due, and to make the shipment only upon payment received. In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded via SSL protocol to the bank gateway. This information will never be used by the supplier other than to complete the procedures related to the purchase and to issue the related transfers in the event of any refunds of the products, following exercise of the right of withdrawal, or if it is necessary to prevent or report to police forces the commission of fraud on the supplier's site.
The supplier reserves the right not to accept incomplete or incorrectly completed orders.
The prices of our products are VAT and shipping excluded.
Delivery costs are VAT excluded.
In the case of payment by credit card the supplier will charge the amount relating to the order only at the time of sending its acceptance of the order. The tax documentation relating to the products ordered will be issued by the supplier at the time the payment is finalized.
If the Customer is a VAT holder and wishes to receive an invoice in his own name, he must indicate this request in the order by filling in the appropriate fields. The costs and the treatment for the disposal of the packaging are charged to the customer.
Right of withdrawal
Pursuant to art. 5 of the above Decree, the customer (if it qualifies as "consumer" in accordance with Article 1 letter b) of the Decree) has the right to withdraw from the contract and return the products ordered and / or any material provided they are in the same state in which they received them, still in the original sealed package.
This refund can be made without any penalty and without specifying the reason.
The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter A.R. at the address of the supplier indicated above in point 1, within 14 working days from the receipt of the products.
The communication referred to above can be sent, within the same term, also by fax to the supplier, provided that it is confirmed, by registered letter A.R., within 48 (forty eight) hours after sending the fax.
All returns must be authorized by the Customer Service of the supplier who will issue a return authorization number.
Once this number is received, the customer can send the product back to the address indicated, specifying the return authorization number. The product must be returned within 14 days of receipt of the communication containing the return authorization number.
The shipping costs will be entirely borne by the customer.
Once the products have been received and their integrity verified, if the same are not damaged, the supplier provides, as soon as possible and in any case in compliance with the terms and procedures provided for in this regard by art. 5 paragraph 7 of the Decree, to credit the customer with the cost of the returned products, retaining, where necessary, the amount of shipping costs not paid by the customer, which will remain permanently charged to the customer.
Any attachments to the products must be returned jointly and still sealed. The right of withdrawal applies only to goods intact at the time of return and can not be exercised for those products that, by their nature, can not be returned or are likely to deteriorate or deteriorate rapidly, also you can not use the right of withdrawal for products ordered specifically for the customer or created for it, products tested and used and products returned in packs other than the original ones.
Are subject to all mandatory provisions of law to protect consumers, intended as customers who act outside their professional activity under the definition of consumer contained in the art. 2 letter e) of the above Decree. With reference to the processing of personal data of the customer, please refer to the page concerning the processing of personal data.
In case of exercise of the right of withdrawal, the supplier has the right not to accept the return of products that do not have the relative packaging or that have been altered in their essential and qualitative characteristics or that have been damaged. If the methods and terms for exercising the right of withdrawal are not respected, the customer will not be entitled to reimbursement of the sums already paid by the supplier; however, he may recover the products at his own expense in the state in which they were returned to the supplier.
Otherwise, the supplier may retain the products, in addition to the sums already paid for their purchase. Pursuant to art. 5 of the above Decree, the right of withdrawal is reserved exclusively to natural persons (consumers), so it can not be exercised by legal persons and by natural persons acting for purposes related to their professional activity.
Cases of force majeure
Cases of force majeure include unforeseen business difficulties, transportation or dispatch, fires, floods, unforeseen labor shortages, raw materials and ancillary products, energy shortages, strikes, lockouts, provisions of the authorities or other impediments that do not depend on the supplier, and which reduce, delay, hinder or impede the manufacture, dispatch, delivery or consumption of the goods, exempt from the commitment of the supply contractors are both authorized to withdraw from the contract.
If the sources of supply are completely or partially lost, the supplier has the right, once his needs have been met, to divide the quantities of goods available in consideration of the needs of individual customers.
Guarantees and assistance
Product prices may be subject to updates.
Please check the final sale price before submitting the order form.
The Supplier guarantees the good quality of the materials used and during assembly. During the warranty period, the Supplier undertakes to promptly carry out all the operations necessary for dismantling, repairing and supplying again in operation, those parts that appear to be defective due to poor quality of material or workmanship.
Any obligation on the part of the Supplier for normal wear and tear, bad care, handling error, overload, performance and stresses that do not fall within the limits specified in the user manual, recognized as causes of force majeure, is excluded. The warranty period for products will have a duration of 1 (one) years for company contracts and two years (two) for private contracts, unless otherwise specified at the time of purchase. These guarantees do not apply to products directly supplied or to products covered by a direct manufacturer warranty.
For private consumers, ie those who purchase for purposes unrelated to their professional or entrepreneurial activity, the supplier will apply the Legislative Decree 2 February 2002. n.24. - art. 1519-bis and following ce. - (two years from delivery to legal conditions). For other company purchasers, who usually buy with a VAT number, the legal guarantees referred to in articles 1490 and following ex. (one year from delivery to legal conditions).
Place of jurisdiction
These General Conditions are governed by Italian law.
Without prejudice to the applicability of the mandatory provisions of law to protect consumers (as defined under Article 1 letter b) of the above Decree, in reference to the competent court (Article 14 paragraph 1 of the Decree above), any controversy not related to consumers, in any case connected to these General Conditions, will be devolved to the exclusive jurisdiction of the Court of Pordenone.
Changes and updates
The General Conditions of Sale are modified from time to time in consideration of any changes and / or regulatory updates. Although not expressly derogated from this agreement, the relationship must be understood to be governed by the rules set forth in Articles 1321 et seq. Cod. Civ.
If the customer does not agree with some of the terms set out in the General Sales Conditions, please do not submit the order form for the purchase of the products.